Frequently asked questions

How Many Bundles Do I Need For Full Sew In?


3 is recommended but this can range from 3 to 5 depending on your desired fullness.




What Lengths Do You Carry?


10"-30" Bundles




How long will my Hair Extensions last?


There are so many factors to consider; products used, climate, water, how often hair is washed, heating tools, and of course how we individually care for our hair. If you read the information provided on our care card, you will find the average life expectancy of the hair, considering the best conditions and proper care, as no 2 people care for their hair the same way. With the proper care 2 years.




How do I Place Clip In Extentions


Start with the longest pieces as low down on your scalp as possible, then work your way up using the smaller pieces. The single clips are great once you have the other pieces in place to fill in spaces framing your face where you need a little more length!




How do I measure my headsize for my custom wig


To determine the right cap size is as important as choosing a style and color. It's easy to do and worth taking a few minutes of your time.




I purchased a wig from another company can you install it?


Regretfully this is not a service we offer. We are not a full service salon therefore we only offer wig install services when we can. We do work with several local stylist if you need a reccomendation please contact us.




I have bundles already can you color them?


Regretfully this is not a service we offer. We do not offer coloring services on products that are not ours.




How long is the processing time on your custom wigs?


Standard processing time is 10-14 business days. We do offer a rush service $50 rush fee.




What are your store hours?


We open from 12pm-7pm by appointment only. Please contact us to schedule a time to come in. Why do I have to make an appointment to come in? For proper social distancing in the store and to ensure each customer has the time they need to discuss their options, hair needs/goals we schedule time for each and every customer.




Can I schedule an install appointment?


Unfortunatley we do not offer install services at this time.




Where is your store located?


2502 W. HIGHLAND AVE. SUITE #102 PHOENIX AZ 85017