Frequently asked questions

How Many Bundles Do I Need For Full Sew In?


3 is recommended but this can range from 3 to 5 depending on your desired fullness.




What Lengths Do You Carry?


10"-30" Bundles




How long will my Hair Extensions last?


There are so many factors to consider; products used, climate, water, how often hair is washed, heating tools, and of course how we individually care for our hair. If you read the information provided on our care card, you will find the average life expectancy of the hair, considering the best conditions and proper care, as no 2 people care for their hair the same way. With the proper care 2 years.




How do I Place Clip In Extentions


Start with the longest pieces as low down on your scalp as possible, then work your way up using the smaller pieces. The single clips are great once you have the other pieces in place to fill in spaces framing your face where you need a little more length!




How do I measure my headsize for my custom wig


To determine the right cap size is as important as choosing a style and color. It's easy to do and worth taking a few minutes of your time.




I have bundles/wig already can you color them?


Regretfully this is not a service we offer. We do not offer coloring services on products that are not ours.




How long is the standard processing time on your wigs?


Standard processing time is 10-14 business days. We do offer a rush service $50 rush fee. See wig add ons, please note if the rush fee is not available that means we are not accepting rush orders at that time. If we cannot GUARENTEE the rush time frame, we will not offer it.




What are your store hours?


We open from 12pm-7pm by appointment only. Please contact us to schedule a time to come in. Why do I have to make an appointment to come in? For proper social distancing in the store and to ensure each customer has the time they need to discuss their options, hair needs/goals we schedule time for each and every customer.




Do you install?


We are a hair/wig boutique. Unfortunatley we do not offer install services. We do work with several local stylist, if you need a recommendation please ask.




Where is your store located?


2502 W. HIGHLAND AVE. SUITE #102 PHOENIX AZ 85017




Can I pick up my order in store?


Yes, Pick up in store option is available at checkout. Please wait for ready to pickup email/text or contact us to schedule pick up.




What units do you have on hand? In store?


All units ready in store are updated on our websites ready to ship page. That page is updated daily/weekly. Ready to ship units are shipped out same day before 3pm, Can be picked up same day. Please contact us to schedule pick up time.




Can I use Sezzle or Affirm for ins store purchase?


Yes both payment methods can be used in store.




Accepted Payment Methods?


Cash, All Major Credit Cards. Apple Pay, Paypal We DO NOT accept Venmo, Cash App or Zelle




What's the difference between a closure and frontal?


Closures go in the crown's middle while frontals go from ear to ear. *The biggest differences between lace frontals and lace closures is size.Lace Closure are typically 4 x4 inch.closures tend to sit in the middle of the head or on the side for a side part look. Lace closures are smaller because their primary purpose is to close off an install hence the name closure. Closures typically only cover a horseshoe size portion at the top or front of an install. *Lace Frontal is typically 13x4 inch.A lace frontal instead will go from ear-to-ear, which gives greater coverage, allowing you to be able to part the hair anywhere and therefore gives more flexibility in styling.




How do I get my wig Restored?


Wig Restores are booked on our wig Restore page only. Please note Drop offs are on Tuesdays and Fridays, if you are shipping your unit please book the restore online also and we will confirm once unit is recieved.




I have to schedule an appt to come in and purchse hair?


Yes, we are open by appt only. Please note we service a variety of women a strive to provide the best level of service which includes the sometimes necessary privacy for the comfort level our clients. Please call or text our store to schedule appt day/time.