ALL SALES ARE FINAL, WE ACCEPT EXCHANGES ONLY (WITHIN 7 DAYS OF ORDER ARRIVING/PICK UP(ONLY IF THERE IS A MISTAKE MADE WITH THE ORDER (NO EXCEPTIONS) CUSTOMIZED WIGS ARE NOT ELIGIBLE FOR RETURN OR EXCHAGE.
*ALL ITEMS MUST BE IN ORIGINAL CONDITION; UNWASHED & UNUSED) WIG/LACE PRODUCTS: IF THE LACE IS CUT, RIPPED, OR ALTERED IN ANY WAY WE WILL NOT EXCHANGE.
WE ARE NOT RESPONSIBLE FOR LOST, HELD, OR DAMAGED PACKAGES. ALL ORDERS ARE SHIPPED TO THE SHIPPING ADDRESS ON THE ORDER WITH SIGNATURE REQUIRED (NO EXCEPTIONS) WE ARE NOT RESPONSIBLE FOR MIS-DELIVERY ERRORS VIA CARRIER, OR INCORRECT SHIPPING INFO.
*EXCHANGES WILL BE A 15% RESTOCKING FEE (NOT INCLUDING RETURN SHIPPING AND NEW SHIPPING FEES)
*ANY ACCEPTED REFUNDS WILL BE A 15% RESTOCKING FEE
ORDER CANCELATIONS OR CHANGES: WE WILL ONLY ACCEPT ORDER CHANGES OR CANCELATIONS 24 HOURS AFTER ORDER HAS BEEN PLACED.(AS WE HAVE LIKELY ALREADY STARTED PREPARING YOUR ORDER)
*All domestic shipments take 3-7 business days.(excluding weekends and holidays)
*All international shipments take 6-10 business days. (from the day we ship)
*For Security Purposes: Your shipping address MUST match your billing address at the time of payment. If these two addresses don’t match your bank’s records, your order WILL NOT be shipped or processed. (IF YOU DO NOT FOLLOW OUR SHIPPING POLICY YOUR ORDER WILL/CAN BE CANCELLED AND WILL BE ASSESSED A 15% CANCELLATION FEE).
*Please email us for military, students, or any other traveling profession accommodations.